When it’s a tricky conversation, pick up the phone! Every time we create a brief message such as a text or email we are deciding which portion of the...
Customer service is the reason many clients stay with (or leave) a brand. Have you ever stopped to consider how the client who complains is an asset to you?...
Be Fun, Be Friendly, Be inFormative. More than ever these days, making an impact in the world is less about intelligence and qualifications and more about the people and...
The most successful leaders silence their inner critic and are confident to sing their unique song. Epic business leaders spend 80% of their time building their own strategy and...
Leadership is more than a single event; it’s a lifetime journey in which we also have to navigate our own personal ups and downs. A recent question from an...
The journey from good to great takes more than passion. There comes a time for many entrepreneurs when we feel tired of muddling along in the middle and we...
For a small business to grow, order must replace chaos. I am best known as an entrepreneur and small business specialist. It is the way I think and act....
If you want to grow a big business, you need a strong strategic leadership team. Investing in this team will ensure the long-term growth of the business and give...
Reliability is the cornerstone of success. When we are reliable, people can trust us. Trust takes years to build and can be destroyed in an instant, so it needs...
We often regard strength, taking charge and decisiveness as the traits of a good leader. Ideally, though, strength needs to be balanced with other elements of leadership: empathy, vulnerability...