I was reminded on Friday how beautiful the words thank you can be.
That simple phrase gives recognition for an action or kindness shown. It says: “I have seen...
Authentic leadership is about being comfortable in your own skin and taking advantage of your talents no matter your gender!
As the world changes so fast around us and we see economies fall, interest rates rise and climate change rush towards us in the form of hurricanes, droughts and...
It’s always tough when people leave, but as leaders we must manage the practical and emotional cost. Businesses everywhere are facing what is being called the “Great Resignation” –...
When it’s a tricky conversation, pick up the phone! Every time we create a brief message such as a text or email we are deciding which portion of the...
Customer service is the reason many clients stay with (or leave) a brand. Have you ever stopped to consider how the client who complains is an asset to you?...
Be Fun, Be Friendly, Be inFormative. More than ever these days, making an impact in the world is less about intelligence and qualifications and more about the people and...
The journey from good to great takes more than passion. There comes a time for many entrepreneurs when we feel tired of muddling along in the middle and we...
For a small business to grow, order must replace chaos. I am best known as an entrepreneur and small business specialist. It is the way I think and act....
If you want to grow a big business, you need a strong strategic leadership team. Investing in this team will ensure the long-term growth of the business and give...