Covid has done something to our expectation for work. Back in the old days we used to have natural breaks in the working day – walking to the tea...
I love this quote by Tony Robbins, best known for his iconic book Money: master the game because it’s the last thing I expect to hear from the author of a...
Humans are notoriously bad at acting on future predictions - the problem is less the crystal ball into the future and more the commitment and courage to act on...
I'm away this week on a much needed mini break which has me focused on the importance of prioritising.
I was reminded on Friday how beautiful the words thank you can be.
That simple phrase gives recognition for an action or kindness shown. It says: “I have seen...
Authentic leadership is about being comfortable in your own skin and taking advantage of your talents no matter your gender!
As the world changes so fast around us and we see economies fall, interest rates rise and climate change rush towards us in the form of hurricanes, droughts and...
It’s always tough when people leave, but as leaders we must manage the practical and emotional cost. Businesses everywhere are facing what is being called the “Great Resignation” –...
When it’s a tricky conversation, pick up the phone! Every time we create a brief message such as a text or email we are deciding which portion of the...
Customer service is the reason many clients stay with (or leave) a brand. Have you ever stopped to consider how the client who complains is an asset to you?...